Refund and Cancellation Policy
Hobbynes Payment Terms
We thank you and appreciate your purchase with us. Please carefully review our policy, conditions, and processes as they contain important information and guidelines regarding your rights and responsibilities as our customer for any purchases made through us.
Each student agrees to pay all applicable fees for classes ('Enrolment Fees') as stated on our website. The enrolment fees are payable in the currency of the country stated or selected at the time of enrolment. By confirming a purchase, the student authorizes Hobbynes to charge their payment instrument and agrees to cover any associated charges. After receiving confirmation on the website that the payment transaction is complete, you will also receive a confirmation email with a summary of your payment and an attached PDF invoice.
As a parent or student, you agree to pay the Course Fees for any requested enrolments through your Hobbynes Account. Hobbynes will collect these Course Fees according to the Payment Terms.
Cancellations and Refunds Policy
At HOBBYNES, our primary goal is your satisfaction when you purchase our Service through our platform. We understand that situations may arise where you need to cancel or request a refund for the courses you've enrolled in. Our policy outlines two distinct circumstances under which refunds and cancellations are applicable:
- Cancellations: Cases where classes have not yet commenced
Cancellations by Students
In accordance with our Free Cancellation Policy, if you wish to cancel your enrolment before the classes have commenced, you can do so by submitting a formal cancellation request to our support team via email. However, please note that this request must be made at least four (4) days prior to the scheduled start date of your enrolled class. Under these conditions, we will promptly refund the amount you paid through the same payment method used for the course registration. We strictly adhere to a full refund policy as per our Free Cancellation Policy, minus any applicable charges imposed by the payment gateway. This applies provided the cancellation request is received no later than four days before the commencement of the enrolled class. Beyond this specified timeframe, we will not be able to extend refunds.
Please be aware that if the course is fully provided within the four-day period, your right to cancel will be forfeited during this cancellation window.
Cancellations by the Company
Our company reserves the right to cancel an order(s) under the following circumstances:
a. Unavailability of a service
b. Suspected fraudulent transaction by a user
d. Any reasons beyond the control of the Company, including issues related to service delivery and logistical difficulties
e. Discretionary decisions by the Company to discontinue business with a user
While we make every effort to provide accurate service information, there may be instances of inaccuracies due to human error, technical issues, or typographical errors on our platform. In such cases, we will promptly notify you of any errors and provide the option to cancel your order, refund any payments made, or offer an alternative course.
We reserve the right to deny access or cancel orders of users who engage in fraudulent transactions or fail to comply with our terms and conditions.
These corrections and adjustments should help improve the clarity and readability of your Cancellations and Refunds Policy.
- Refund Policy: After Class Commencement
At HOBBYNES, our primary goal is your satisfaction when you use our services via our platform. We understand that situations may arise where you require a refund for a class you have enrolled in, even if it has already started and certain sessions have been completed. However, it is important to note that refund requests must meet the specific criteria set forth in this refund policy.
2.1) Code of Conduct
To maintain a positive learning environment for all, we enforce a set of conduct guidelines that must be adhered to by both instructors and students.
To promote punctuality and courtesy, we expect both instructors and students to wait for each other for a maximum of 10 minutes before considering a class as missed due to unforeseen circumstances or forgotten class times.
Communication in Case of Absence:
In situations where either the instructor or the student is unable to attend a class due to unexpected events or lapses in memory, we encourage the absent party to promptly inform the other party via our messaging system, leaving a message indicating the missed or forgotten class and the reason for the absence.
The procedure for processing refunds will strictly follow the clauses outlined herein. Refunds will be granted by the company under the following circumstances:
A) Quality Concerns
i) Group Classes:
If a significant number of students in a class express concern about the quality of teaching, we will consider refund requests if these concerns are supported by the majority of students.
ii) One-on-One Classes:
In the event of dissatisfaction arising in the context of one-on-one instructional sessions, recourse to Mediation or Third-Party Review shall be pursued. This process involves convening a structured discussion facilitated by a neutral third party, with the aim of seeking a mutually agreeable resolution to the matter at hand.
B) Teacher Absence or Unannounced Cancellations
Refunds may be requested if the code of conduct is violated, and the instructor cancels two or more consecutive weekly classes without prior notification or sending a message.
C) Violation of Code of Conduct:
Refunds may be requested if the code of conduct is violated.
2.3) Timeline to Request a Refund
In the interest of facilitating risk-free learning for our students while ensuring fair compensation for our instructors, we have established a 14-day refund policy. Payments are disbursed to instructors at the end of each month, with the aim of ensuring that instructors receive their earnings before the 8th day of the following month. Consequently, we are unable to entertain refund requests submitted after the stipulated refund time frame.
To qualify for a refund, refund requests must be initiated within a 14-day window from the commencement date of the class. For example, if the class begins on February 1st, the refund request must be submitted on or before February 14th.
2.4) Prorated Refunds
In the event that a cancellation request is submitted after the commencement of a class, the refund shall be determined on a prorated basis. In essence, the refund will solely encompass the outstanding and unattended class sessions. To illustrate, if payment has been made for 12 sessions and a refund request is initiated after four sessions have been attended, the company will reimburse you for the eight remaining, unattended sessions.
The Company reserves all rights to deduct proportionate fees for classes attended by you, and the request for a refund should be received in accordance with the 14-day refund policy.
All customer care requests must be submitted in writing to [email protected]
This Refund and Cancellation policy was last updated on Monday, 02nd October 2023.